For any shipping questions not answered below, please contact us.
Allow 1 business day for order processing and up to 5 business days for delivery. Orders ship via FedEx.
Expedited orders will be delivered according to the shipping speed that you choose at checkout. Remember that even expedited orders require 1 business day to process before they can ship.
PO boxes, military addresses, and US territories: Orders will ship via USPS and may require longer shipping times. We cannot guarantee delivery dates on orders to military addresses.
For orders of $49 or more: free ground shipping.
For orders of less than $49: $10 flat rate.
Some states may be subject to local sales taxes.
Allow 1 business day for order processing and approximately 6-10 business days for delivery.
International orders ship via USPS. Once your order reaches customs, it will transfer to your country’s local post. You will be able to use the same USPS tracking number with your local post to receive more up-to-date information than USPS usually provides at that point.
Most international orders are delivered within 10 business days. Delays caused by carriers or customs can happen, causing delivery dates to extend past the 10 business day estimate.
The flat rate price is the shipping cost only and does not include duties, taxes, or other import charges levied by your country of residence. Paying customs fees ahead of time is not possible. Follow these instructions to estimate customs fees. Disclaimer: This is an estimated quote from a third party and cannot be guaranteed.
|Country / Region||Orders $99 or more||Orders less than $99|
|Australia & New Zealand||$55||
* The last day for European shipping (for now) will be May 24, 2018. If you need to place an order, please do so by then. After that date, you will need to use a freight forwarder to ship Tortuga backpacks to Europe. Sign up to be notified when Tortuga launches in Europe. We will honor return policies and warranties on all previous purchases.
Customers in the following countries can place orders until May 24th: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, and the United Kingdom.
** Asia: Shipping is available to Hong Kong, Japan, Malaysia, Singapore, and South Korea.
Additional shipping options coming soon. In the meantime, you can use a forwarding service.
If you are dissatisfied with your gear for any reason, you may return it, unused, within 30 days of your purchase for a full refund excluding shipping fees. Return shipping is free for US customers.
Please note that we cannot pay for international return shipping and will not accept customs charges. Mark your package as “Goods Returned Under Warranty” before sending.
For any shipping questions not answered above, please contact us.